KEGOU crafting their product to the highest quality as a pair of shoes created for their customer. But as any other hand work product, human error could occurred during the production. Therefore, KEGOU provide warranty from certain damages limited to original customer or purchaser, and only valid for certain period of time from the date of original purchase. Please check warranty period stated on the warranty card which included along with the product and please keep the card safely as requirement for customer claim.
This limited warranty does not cover, and KEGOU shall have no obligation or liability with respect to, any damage or problem that are result from:
*Please note, any other damage than described above will be examined or decided upon customer claim.
For claim procedure, customer can contact or email to firstname.lastname@example.org, KEGOU will require a brief description of the warranty problem together with copy of warranty card and dated sales receipt as proof of purchase within the applicable warranty period. KEGOU will have to examine and evaluate the alleged defective product upon customer claim. Determination will be in KEGOU’s sole judgment and conform to this limited warranty, either reparation or replacement of product is free-of-charge for the customer (one time only).
KEGOU is a shoe manufacturer for men, various ages, interested in actual fashion trends, lifestyles, and beauty. Our company established in 2011 with a state-of-mind “For us, we pick shoes first and then decide the outfit. Not shirt, not pants, but shoes.” made who we are today, three engineers who have a great passion in aesthetic of shoes and believe in appearance as one of factors which brings success in life.
As a hand-made piece of work, we can say that we are selective on choosing every material from the leather last down to the thread. Well-mannered construction and precise control of quality is thoroughly ensured on the process.
Decade will elapse and so is the shoes trend, but still a slight taste of our style is prominent in deciding whatever we want to create something so inciting, or in your thought, something immensely beautiful to wear.
As youth, we do care of our craftsmen.
As business-men, contribute to Indonesian economic growth is what we intended to.
As designer, invent a self-creation product to soar as an international brand.
All prices will be quoted in 2 currencies, Indonesian Rupiah (IDR) and US Dollar (US$). IDR will be valid for customers in Indonesia, while USD for customers located outside Indonesia. Shipping cost is free for delivery throughout Indonesia. After the order is completed, we will send an email to confirm your order details and we will give further instruction to process your payment. For the moment, we only provide fund transfer to our bank account. We reserve the right to hold or cancel your order if we are unable to validate your payment due to reasons such as incomplete payment or different sender’s account name.
KEGOU will process the product to shipping company, maximum 2 days after full payment is completed, except on Saturday, Sunday or during Indonesia national holiday. How long the product delivered to your place is based on the area or region of the country (for Jabodetabek will require 3 business days). KEGOU will not responsible for any problem to the product, force majeur factor or unpredicted delay caused by the courier or shipping company. Help to prevent this problem by fully complete the shipping information during your order.
KEGOU is open for any product return should customer have inadequate fit after purchased from www.kegoufootwear.com. The product that purchased must be returned (in any circumstances) on their original condition and you have to process the return maximum within 3 days after you have received the product. We will switch the size for same type of product as long as the required size is available, otherwise KEGOU will refund your product. Any delivery cost that arise from product return should be covered by each of party. Measure your feet and check the size-chart of particular product every time before shopping is highly recommended to avoid inadequate fit in the first place.
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